How do hotels know if guests like the toiletry kit they provide?
Hotels use many ways to know if guests like the hotel toiletry kit . Sometimes, they ask guests to fill out surveys after their stay. These surveys include questions about the toiletry kit. Hotels also look at online reviews. Guests often write what they liked or did not like. Some hotels ask guests directly during their stay. Staff may listen to comments at the front desk. If guests take the toiletries home, hotels see it as a good sign. Housekeeping staff also notice what is used and what is left behind. Hotels can also check which brands guests ask for again. All these small signs help hotels understand what guests prefer. Then, hotels can improve their kits over time.